Make sure all user files are present and up-to-date. Carbon Copy Cloner can often clone a non-working computer if you can boot from another drive. Back up the computer with Time Machine or Carbon Copy Cloner.You’ll erase the drive, so back up all data first. ![]() If a Mac gives you trouble, see Fixing startup issues & crashes. If this doesn’t help you might choose to reload software on the computer.Ī clean install sets aside the old software so you can load the OS and apps from scratch rather than updating the previous (and potentially problematic) installation. For most purposes, a standard upgrade of macOS works fine.
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